lj/f6gu/ pk-dxfgu/kflnsfsf] gful/s a8fkq

cfbf/0fLo gu/jf;L bfh"efO{ tyf lbbLalxgLx?

 xfdLn] lj/f6gu/ pkdxfgu/kflnsfsf] rf}yf] gu/ kl/ifbdf jfrf u/] cg"?k g} cfh xfdL oxf+x?sf] ;dIf gful/s a8fkq -Citizen Charter_ lnP/ pkl:yt ePsf 5f} . gu/kflnsf4f/f k|bfg ul/g] ;]jf ;"ljwfsf] ls6fg ul/ tf]lsPsf] ;dofjlw leq l56f] 5l/tf] 9+uaf6 gu/jf;Lx?nfO{ ;]jf pknAw u/fpg] p2]Zon] xfdLn] of] gful/s a8fkq hf/L u/]sf 5f}. o;af6 gu/jfl;x?nfO{ lagf s"g} emGem6 ;]jf k|fKt ug{ ;Sg'x'g]5 eGg] laZjf; xfdLn] lnPsf 5f} . gu/kflnsf4f/f gu/jfl;x?n] k|fKt ug]{ ;Dk"0f{ ;]jf / ;'ljwfsf] ;dofjlw o;df ls6fg ug{ ;lsPsf] 5}g . of] xfd|f] klxnf] k|of; xf] . xfdLn] clxn] JoSt ul/Psf k|ltj4tfx? sfof{Gjog ug{df gu/jf;Lx?sf] klg ;xof]u / ;b\efj cTofjZos x"G5 / Tof] lj/f6gu/ pkdxfgu/kflnsfn] ;bf em} k|fKt ug]{ ck]Iff /fv]sf] 5 .  

 lj/f6gu/ pkdxfgu/kflnsfn] gu/jf;Lx?sf] gfddf hf/L

u/]sf] gful/s a8fkq (Citizen Charter)

 gful/stf k|df)f kq k|flKtsf nflu M

p=d=g=kf= df l;kmfl/; dfu ubf{ b]xfosf k|df0fkqx? cfjZos x'g] / pQm k|df0fx? ;+sng u/L lgj]bg lbPdf lgj]bg btf{ ePsf] ;don] a9Ldf % 306fleq l;kmfl/; pknAw x'g]5 .  

cfjZos kg]{ sfuhftx? -k|dfl0ft k|ltlnlk t/ cfjZos ePdf ;Ssn ;d]t b]vfpg" kg]{5 ._

!= c:yfO{ gful/stfsf] k|ltlnlk . 6f]nL btf{ g+= ==================

 -geP lktfsf] gful/stfsf] k|dfl0ft k|ltlnlk jf 3/ kl/jf/sf ;gfvt ug]{              JolQmsf] gful/stf k|df0f kqsf] k|ltlnlk, lajflxt eP kltsf] gful/stfsf] k|ltlnlk / lajfx btf{ k|df0f kq _

s=  sfg b]lvg] xfn} lvr]+sf] kmf]6f] @ k|lt - k'?if eP 6f]kL nufPsf] _

v= cWoog/t jf cWoog ;dfKt u/]sf] JolStsf] xsdf hGd ldlt v'n]sf] ljBfnosf] k|df0f kqsf] k|ltlnlk .

u= cGo JolStsf] xsdf hGd ldlt pNn]v ePsf] k|df0f kqsf] k|ltlnlk . -h:t}MhGd s'08nL  cfbL_

@= a;fO{ ;/fO{ u/L cfPsf] eP a;fO{ / ;/fO{sf] k|df0f kqsf k|ltlnlk .

#= hUufwgL k|df0f k"hf{sf] k|ltlnlk .

$= a}jflxs ;DaGw c+lus[tsf] nflu ljjfx btf{ k|df0f kqsf] k|ltlnlk .

%= hGd btf{ k|df0f kqsf] k|ltlnlk .

^= d[To' btf{ k|df0f kqsf] k|ltlnlk .

&= a}jflxs c+lus[tsf] gful/stfsf] nflu ljb]zL gful/stf Tofu]sf] jf TofUg sf/jfxL

    rnfPsf] k|df0f . -h:t}M kqfrf/ u/]sf] kqsf] af]wfy{ skL / kq k7fPsf] cflwsf/Ls       k|df0f_

*= rfn" cf=j= ;Ddsf] p=d=g=kf= nfO{ ltg"{kg]{ ;Dk"0f{ s/ / z'Ns lt/]sf] k|df0f .

s'g} JolStn] s;};+u gftf k|dfl0ft ul/kfpmF elg lgj]bg lbPdf ;fy tkl;n adf]lhdsf k|df0fx? k]z ePdf gftf k|dfl0ft lgj]bg btf{ ePsf] ldltn] a9Ldf # lbg leq -;h{ldg ug'{kg]{ ePsfn]_ pknAw u/fOg]5 M

cfjZos kg]{ sfuhftx?- -k|dfl)ft k|ltlnlk t/ cfjZos ePdf ;Ssn ;d]t b]vfpg" kg]{ %_

klt klTg, afj" %f]/f, cfdf %f]/f aLr k}t[s h]yf, gfd;f/L, a}b]lzs k|of]hg tyf kfl/jfl/s k]G;g gfd;fl/sf nflu gftf k|dfl)ft ubf{ kltsf] d[To" ePsf] /x]% / klt       ;+u klTg / %f]/f %f]/Lx?n] gftf k|dfl)ft ug"{ k/]df M

1=      kltsf] d[To" btf{ k|df)f kq .

2=      klTgsf] g]kfnL gful/stf k|df)f kqsf] k|ltlnlk .

3=      aflx/ lhNnf jf uf=lj=;=, g=kf= sf] gful/stf k|df)f kqeP a;fO{ ;/fO{ k|df)f kq.

4=      -;f]X_ aif{ pd]/ k"u]sf] eP %f]/f jf %f]/Lx?sf] gful/stf k|df)f kqsf] k|ltlnlk, pd]/ gk"u]sf] xsdf hGd btf{ k|df)f kq .

5=      xfn} lv+r]sf] kf;kf]^{ ;fOhsf] kmf]^f] 4,4 k|lt .

6=      nfnk"hf{sf] k|ltlnlk .

7=      k]G;g/x?sf] xsdf k|of]hg x]/L ;+o"Qm kmf]^f] .

8=      k]G;g/x?sf] xsdf gfd, g+Da/, /]Gs, kb, klTgsf] gfd b]lvg] k]G;g k^fsf] k|ltlnlk ;+nUg /fVg" kg]{ .

9=      lktfsf] d[To" ePsf] %f]/fn] lktf;+u gftf k|dfl)ft ug"{kbf{ lktfsf] d[To" btf{sf] k|df)f kq %f]/fx?sf] k|df)f kqsf] k|ltlnlk ;+nUg /flv ;DalGwt j*fsf j*fWoIf sf] l;kmfl/; ;fy g=kf= sfof{nodf lgj]bg u/]df cfjZos hf+ra"em Pj+ %fgljg ul/g]% . 

10=     rfn" cf=j= ;Ddsf] g=kf= nfO{ ltg"{kg]{ ;Dk")f{ s/ / z"Ns lt/]sf k|df)f .

;/hldg tyf cGo hf+ra"em ubf{ cfjZos kg]{ k|df)f ;+u ;DalGwt s]xL s"/fx? c:ki^

    pBf]u :yfkgf l;kmfl/; b]lvg cfPdf gftf k|dfl)ft k|df)f kq lbg g=kf= afWo x"g]%}g .

·      #/ gS;fkf; ;DaGwdf M hDdf nfUg] lbg 25, -klRr;_ - b]xfodf pNn]lvt r/)f / k|s[ofdf ;DalGwt JolQm lgwf{l/t ;dodf pkl:yt eO{ lgwf{l/t sfo{sf nflu ;xof]u k"/ofPdf dfq _ . ;fj{hlgs labfsf lbgx? jfx]s . 

cfjZos kg]{ sfuhftx? -k|dfl)ft k|ltlnkL t/ cfjZos ePdf ;Ssn ;d]t b]vfpg" kg]{% ._

1=      gS;f ;]^ tLg - ^«]l;ª k]k/df Ps / ;f]sf] kmf]^f] slk b"O{ yfg _

2=      dfnkf]t sfof{nosf] /lhi^«];g kmf/d - /flhgfdf _ .

3=      hUuf wgL k|df)f k"hf{ - nfn k"hf{ _ . tNnf yk ePdf k"/fgf] gS;f

4=      rfn" cf=j= sf] dfnkf]t - lt/f] _ lt/]sf] /l;b .

5=      #/ lgdf{)f ul/g] hUufsf] ls=g+= k|i^ b]lvg] gfkL zfvfsf] k|dfl)Ft gS;f .

6=      ;DalGwt JolQmsf] gful/stfsf] k|df)f kq . af^f] v"n]sf] gS;f jf k|df)f

7=      rfn" cf=j= ;Ddsf] g=kf= nfOé ltg"{kg]{ ;Dk')f{ s/ / z"Ns lt/]sf] k|df)f .  

ckgfpg" kg]{  k|s[of / r/)fx? M 

¨     klxnf] lbg M o; g=kf= sf] s/ zfvfaf^ pknJw gS;f :jLs[tL lgj]bg kmf/fddf pNn]lvt Joxf]/f k|i^ ?kdf e/L pk/f]Qm pNn]lvt sfuhftx? ;+nUg /fvL of]hgf zfvfdf k]z ug]{ / lgwf{l/t z"Ns a"emfO{ btf{ u/fpg] .

¨     bf]>f] lbg M ;DalGwt j*f ;ldltsf] sfoféno ;DalGwt JolQmn] ;Dks{ /flv ;+lwof/sf] gfddf 15 lbg] ;'rgf ^f+;sf nflu ;xof]u k"/ofpg] .

   pGgf;f} lbg M ;'rgf ^f+; ePsf] 15 lbg ;Dd ;DalGwt JolQmx?n] s"g} ph"/ jfh"/ gk/]df ;'rgf ^f+; ePsf] ldltn] 16 cf}+ lbgsf lbg gu/kflnsfsf] gS;f kf; pkzfvfdf ;DalGwt JolQmn] ;Dks{ /fvL ;/hldg sfo{df af]nfpg" kg]{ JolQm÷;+:yfnfO{ af]nfpg tyf ;/hldg ;+u ;DalGwt cGo sfo{sf nflu cfjZos ;xof]u k"/ofpg] .

¨     klRr;f} lbg M ;/hldgdf s"g} cj/f]w gcfPdf jf ljjfb ph"/L gk/]df o; g=kf= sf] gS;f kf; pkzfvfdf ;Dks{ /flv k|yd r/)Fsf] lgdf{)f sfo{ :jLs[ltsf] k|df)f lng" kg]]{% / clg dfq lgdf{)f sfo{ z"? ug""{ kg]{% . cGoyf k|rlnt P]g lgod cg";f/ ;hfosf] efuL x"g" kg]{% .

¨     k|fKt :jLs[lt cg";f/sf] k|yd r/)fsf] sfo{ ;DkGg eP kZrft o; gu/kflnsfsf] gS;f kf; pkzfvfdf ;Dks{ /flv gS;f :jLs[lt cg";f/ lgdf{)f sfo{ eP gePsf] ;DalGwt k|fljlwsaf^ lgl/If)f u/fpg" kg]{% .

¨     o; gu/kflnsfsf] gS;f kf; pkzfvfdf ;Dks{ /fvL k|fljlwsaf^ k]z ePsf] lgl/If)f k|ltj]bgdf :jLs[t gS;f / lgdf{)f sfoédf s"g} q"^L gePsf] kfO{Pdf dfq bf]>f] r/)fsf] lgdf{)f sfo{sf] nflu :jLs[lt k|fKt x"g]% / ;f]xL cg";f/ lgdf{)f sfo k"gM z"? ug"{ kg]{% .

¨     lgdf{)f sfo{ ;DkGg eP kZrft k"g ;f]sf] hfgsf/L o; gu/kflnsfsf] gS;f kf; pkzfvfdf u/fpg" kg]{% / #/ lgdf{)f sfo{ ;DkGg k|df)f kq k|fKt ug"{ kg]{% .

¨     #/ lgdf{)f sfo{ ;DkGg k|df)f kqsf] cfwf/df dfq gu/kflnsfn] vfg]kfgL ljB"t cflb h:tf zx/L ;"ljwf pknJwtfsf nflu l;kmfl/; pknJw u/fpg] % .  

gf]^ M :jLs[t gS;f ljkl/t lgdf{)f sfo{ ePsf] kfOéPdf k|rlnt sfg'g adf]lhd sf/jfxL ugé g=kf= jfWo x"g]% .

·      #/ hUuf gfd;f/Lsf] l;kmfl/; M

g=kf= df #/ hUuf gfd;f/L l;kmfl/; dfu ubf{ b]xfosf k|df)fx? cfjZos x"g] / pQm k|df)fx? ;+nUg u/L lgj]bg lbPdf lgj]bg btf{ ePsf] ;don] a(Ldf 2 lbg leq #/ hUuf gfd;f/L l;kmfl/; kq pknJw x"g]% .  

cfjZos kg]{ sfuhftx? -k|dfl)ft k|ltlnkL t/ cfjZos ePdf ;Ssn ;d]t b]vfpg" kg]{%_

1=      ;DalGwt j*f ;ldltsf] l;kmfl/; . -;Ssn_

2=      d[tssf] d[To" btf{sf] k|df)f kq . -d[To"af^ eP_

3=      d[ts ;+usf] gftf k|dfl)ftsf] k|df)f kq .

4=      ;DalGwt JolQmsf] gful/stfsf] k|df)f kq . -j)*faf^ eP j)*f kq_

5=      hUuf wlg k|df)f k"hf{ . -nfn k"hf{_

6=      rfn" cf=j= sf] dfnkf]t -lt/f]_ lt/]sf] /l;b 

7=      rfn" cf=j= ;Ddsf] g=kf= nfO{ ltg"{ kg]{ ;Dk')f{ s/ / z"Ns lt/]sf] k|df)f .

·      #/ hUuf d'Nof+sg M

g=kf= df #/ hUuf d'Nof+sg dfu ubf{ b]xfosf k|df)Fx? cfjZos x"g] / pQm k|df)fx? ;+nUg u/L lgj]bg btf{ ePsf] ;don] a(Ldf 2 lbg leq d'Nof+sg kq pknJw x"g]% .  

cfjZos kg]{ sfuhftx? -k|dfl)ft k|ltlnkL t/ cfjZos ePdf ;Ssn ;d]t b]vfpg" kg]{%_

1= hUuf wlg k|df)f k"hf{ . -nfn k"hf{_

2= rfn" cf=j= sf] dfnkf]t -lt/f]_ lt/]sf] /l;b .

3= #/ eP gS;f kf; k|df)f kq .

4= ;DalGwt JolQmsf] gful/stfsf] k|df)f kq .

5= rfn" cf=j= ;Ddsf] g=kf= nfO{ ltg"{ kg]{ ;Dk')f{ s/ / z"Ns lt/]sf] k|df)f .

6= ;DalGwt j*f ;ldltsf] ls^fgL l;kmfl/; . -;Ssn_

·      la^f}/L hUuf gfd;f/L M -/flhgfdf, as;kq, c+zj)*f cflbaf^ xs x:tfGt/)f eO{ gfd;f/L ug"{ k/]df_ g=kf= df la^f}/L hUuf gfd;f/L dfu ubf{ b]xfosf k|df)Fx? cfjZos x"g] / pQm k|df)fx? ;+nUg u/L lga]bg lbPdf lga]bg btf{ ePsf] ;don] a(Ldf 2 lbg leq la^f}/L hUuf gfd;f/L x"g]5 . 

cfjZos kg]{ sfuhftx? -k|dfl)Ft k|ltlnkL t/ cfjZos ePdf ;Ssn ;d]t b]vfpg" kg]{%_

1= dfnkf]t sfof{noaf^ kf; ePsf] /flhgfdf, -/lhi^«]zg_ kq jf j)*f kq jf xs x:tfGt/)f

  kq .

2= ;DalGwt JolQmsf] gful/stfsf] k|df)F kq .

3= hUuf wlg k|df)f k"hf{ . -nfn k"hf{_

4= rfn" cf=j= sf] dfnkf]t -lt/f]_ lt/]sf] /l;b .

5= rfn" cf=j= ;Ddsf] g=kf= nfO{ ltg"{ kg]{ ;Dk')f{ s/ / z"Ns lt/]sf] k|df)F .

·      la^f}/L hUuf gfd;f/L M -d[To"ePsf sf/)f gfd;f/L / bf=vf= ug"{ k/]df_

g=kf= df la^f}/L hUuf gfd;f/L / bf=vf= dfu ubf{ b]xfosf k|df)fx? cfjZos x"g] / pQm k|df)fx? ;+nUg u/L lgj]bg lbPdf ;/hldg ubf{ s"g} lvrnf] gePdf lgj]bg btf{ ePsf] ldltn] a(Ldf 20 lbg -;/hldgsf nflu ;'rgf k|dflzt ug"{ kg]{ / ;f]sf] Dofb 15 lbg x"g] x"bf_ leq la^f}/L hUuf bf=vf= / gfd;f/L x"g]% .  

cfjZos kg]{ sfuhftx? -k|dfl)ft k|ltlnkL t/ cfjZos ePdf ;Ssn ;d]t b]vfpg" kg]{%_ 

1= d[tssf] d[To" btf{ k|df)f kq .

2= d[ts ;+usf] gftf k|dfl)ftsf] k|df)f kq .

3= ;DalGwt JolQmsf] gful/stfsf] k|df)f kq .

4= hUuf wlg k|df)f k"hf{ . -nfn k"hf{_

5= rfn" cf=j= sf] dfnkf]t -lt/f]_ lt/]sf] /l;b .

6= rfn" cf=j= ;Ddsf] g=kf= nfO{ ltg"{ kg]{ ;Dk')f{ s/ / z"Ns lt/]sf] k|df)f .

·      jf?)f oGqM

s"g} :yfgdf cfunflu ePsf] va/ kmf]g g+= 40111 df jf cGo s"g} dfWodaf^ k|fKt ePdf 5 ldg]^ leq jf?)f oGq ;DalGwt :yfgdf k|:yfg ug]{% .

·      of]hgfsf] k]ZsL km:of}{^ M

pkef]Qmf ;ldlt dfkm{t ;+rfng x"g] of]hgfx?sf] k]ZsL km%\of}{^sf nflu tkl;ndf pNn]v   ePsf sfuhft b"?:t u/L k]z x"g cfPdf k]z ePsf ldltn] 10 lbg leq km%\of}{^    ul/g]% .

1= l:^d]^sf] kl/lw leq /xL ePsf] lgdf{)f sfo{sf] lan ef}r/x? - lan ef}r/ k%fl* ;ldltsf]

  %fk / b:tvt x"g"kg]{% _ .

2= lgdf{)f sfo{ ;DkGg ePsf] j*f ;ldltsf] /fo kq .

3= pkef]Qmf ;ldltsf] lg)f{o k|ltlnkL .

4= ;+emf}tf adf]lhd pkef]Qmf ;ldltn] Joxf]g"{ kg]{ /sd jf hg >dbfgsf] :ki^ km]xl/:t .

·      gfdy/ ;+zf]wg l;kmfl/; M

g=kf= df l;kmfl/; dfu ubf{ b]xfosf k|df)fx? cfjZos x"g] / pQm k|df)fx? ;+nUg u/L lga]bg lbPdf lga]bg btf{ ePsf] ldltn] a(Ldf tLg -3_ lbg -;/hldg ug"{ kg]{ ePsfn]_ leq l;kmfl/; pknJw u/fOg]% .  

cfjZos kg]{ sfuhftx? -k|dfl)Ft k|ltlnkL t/ cfjZos ePdf ;Ssn ;d]t b]vfpg" kg]{%_

1= ;DalGwt JolQmsf] gful/stf k|df)f kqsf] k|ltlnkL .

2= gfdy/ km/s k/]sf] ;DalGwt sfuh .

3= rfn" cf=j= ;Ddsf] g=kf= nfO{ ltg"{ kg]{ ;Dk')f{ s/ / z"Ns lt/]sf] k|df)F .  

·      pBf]u :yfkgf l;kmfl/; M

g=kf= df pBf]u :yfkgfsf nflu l;kmfl/; dfu ubf{ b]xfosf k|df)fx? cfjZos x"g] / pQm k|df)fx? ;+nUg u/L lgj]bg lbPdf lga]bg btf{ ePsf] ldltn] a(Ldf tLg -3_ lbg leq -;/hldg ug"{ kg]{ ePsfn]_ l;kmfl/; kq pknJw x"g]% .  

cfjZos kg]{ sfuhftx? -k|dfl)Ft k|ltlnkL t/ cfjZos ePdf ;Ssn ;d]t b]vfpg" kg]{%_

1= #/]n" tyf ;fgf pBf]u sfof{nosf] kq .

2= rf/ lsNnfsf ;lwof/x?sf] lnlvt ;xdlt / ;DalGwt j*f ;ldltsf] l;kmfl/; .

3= ;DalGwt JolQmsf] gful/stfsf] k|df)f kq .

4= pBf]u :yfkgf ug{ :yfgsf] hUuf wlg k|df)f k"hf{ -nfn k"hf{_ / #/ ePdf gS;f kf;

  k|df)f kq .

5= rfn" cf=j= ;Ddsf g=kf= nfO{ ltg"{kg]{ ;Dk')f{ s/ / z"Ns lt/]sf] k|df)f .

·      d[To" k|dfl)Ft -036 ;fn eGbf cufl*sf]_

g=kf= df gu/kflnsf leq a;f]af; u/]sfx? dWo]af^ s;}sf] d[To" gu/kflnsf leq g} ePsf] /x]% eg] ;f]sf] k|dfl)ft dfu ubf{ b]xfosf k|df)fx? cfjZos x"g] / pQm k|df)fx? ;+nUg u/L lga]bg lbPdf lga]bg btf{ ePsf]f ldltn] a(Ldf tLg -3_ lbg leq -;/hldg ug"{ kg]{ ePsfn]_ l;kmfl/; kq pknJw u/fOg] % .  

cfjZos kg]{ sfuhftx? -k|dfl)Ft k|ltlnkL t/ cfjZos ePdf ;Ssn ;d]t b]vfpg" kg]{%_

1= ;DalGwt JolQmsf] gful/stfsf] k|df)f kq .

2= rfn" cf=j= ;Ddsf] g=kf= nfO{ ltg"{kg]{ ;Dk")f{ s/ / z"Ns lt/]sf] k|df)f .

·      a;f]af; k|dfl)ft l;kmfl/; M

g=kf= df a;f]af; k|dfl)Ftsf nflu l;kmfl/; dfu ubf{ b]xfosf k|df)fx? cfjZos x"g] / pQm k|df)fx? ;+nUg u/L lga]bg lbPdf lga]bg btf{ ePsf] ldltn] a(Ldf tLg -3_ lbg leq -;/hldg ug"{kg]{ ePsfn]_ l;kmfl/; kq pknJw u/fOg]% .  

cfjZos kg]{ sfuhftx? -k|dfl)Ft k|ltlnkL t/ cfjZos ePdf ;Ssn ;d]t b]vfpg" kg]{%_

1= ;DalGwt JolQmsf] gful/stfsf] k|df)F kq .

2= rfn" cf=j= ;Ddsf] g=kf= nfO{ ltg"{ kg]{ ;Dk')F{ s/ / z"Ns lt/]sf] k|df)f .

·      hGd ldlt k|dfl)ft l;kmfl/; -036 ;fn eGbf cufl* hGd]sf]_

g=kf= df gu/kflnsf leq a;f]af; u/]sfx? dWo]af^ s;}n] hGd ldlt k|dfl)ftsf] l;kmfl/; dfu ubf{ b]xfosf k|df)fx? cfjZos x"g] / pQm k|df)fx? ;+nUg u/L lga]bg lbPdf lga]bg btf{ ePsf] ldltn] a(Ldf tLg -3_ lbg leq -;/hldg ug"{ kg]{ ePsfn]_ l;kmfl/; kq pknJw x"g]% .

cfjZos kg]{ sfuhftx? -k|dfl)Ft k|ltlnkL t/ cfjZos ePdf ;Ssn ;d]t b]vfpg" kg]{%_ 

1= ;DalGwt JolQmsf] gful/stfsf] k|df)F kq .

2= kf;kf]^{ ;fO{hsf] xfn;fn} lvr]sf] kmf]^f] .

3= rfn" cf=j= ;Ddsf] g=kf= nfO{ ltg"{ kg]{ ;Dk")f{ s/ / z"Ns lt/]sf] k|df)f .

·      /fhZj c;"nL sfof{no ;do ;Dd x"g]% . o;df pNn]lvt ePsf s"/fx? afx]ssf lgj]bgx? b"O{ ah];Dd / z"s|af/sf xsdf afX ah];Dd btf{ ePdf ;f]lx lbg b]lv sfo{ k|ls|of cufl* a(fO{g]% . 5

·     lj/f^gu/ pk-dxfgu/kflnsf, ;fem]bf/L ljsf; ;ldlt 

ufp+-gu/ cGt/ ;DaGwnfO{ bl/nf] ?kdf ljsf; ug{ /)fgLlt th{"df, of]hgf th{"df, Aoj:yfkg, ;+rfng, cg"udg, ljZn]if)F Pj+ lbuf] cfly{s ljsf; ug{ gu/kflnsf tyf ahf/ ljsf; s]Gb|sf] Ifdtf / bIftfnfO{ ;"b[( Pj+ ;Ifd agfpgsf nflu ufp+-gu/ ;fem]bf/L ljsf; sfo{qmd 21, h]i& 2055 b]lv ;+rfng ul/Psf] xf] . of] sfo{qmd ;+rfng ug{ Ps ;xof]uL ;+u&g :yfkgf u/L sfo{ ;+rfng e}/x]sf] % . o;sf] sfof{Gjog kIfdf Ps ;ldlt / lg)F{o kIfdf Ps ;fem]bf/L ljsf; ;ldlt lgdf{)f eO{ gu/df sfo{qmd ;+rfng ;xof]uL ;+u&gaf^ ;d"bfo kl/rfng k|s[of$f/f ;+rfng eO/x]sf] % . xfn;Dd o; sfo{qmdsf] dfWodaf^ lgDgfg";f/ If]qx?df sfo{ eO{/x]sf] hfgsf/L u/fp+b} ;Dk')F{ gu/jf;Lx?df o; sfo{qmdaf^ kmfObf lng"x"g cg"/f]w ul/G% . 

s=    gu/ ;'rgf k|)FfnL (Urban Information System)  

ufp+-gu/ ;fem]bf/L ljsf; sfo{qmdn] ufp+-gu/ cGt/ ;DaGwdf cfwfl/t ljsf; k|of;x? ug]{ kl/kf^Lsf] :yfkgf ug{ ufp+ gu/sf] ;fdflhs tyf cfly{s cGt/;DaGw af/] gu/ :t/df ;'rgf k|)FfnLsf] ljsf; ul/Psf] % . o;} qmddf dlxgf cufj} gu/kflnsfåf/f #/w"/L,  Aoj;foL tyf jf*{af^ ;+slnt tYof+sx?nfO{ sDKo'^/df e/L k|zf]wg u/L gu/ ;'rgf s]Gb| (Urban Information Centre) df /flvPsf] % . cfjZos k/]sf avt gu/jf;L tyf ;+# ;+:yfx?n] pQm ;'rgfsf] k|of]u ug{ ;Sg"x"g]% . 

v=    ;xeflutfTds gu/ of]hgf tyf cg"udg k|s[of (Participatory   Municipality Planning & Monitoring Process) 

:yfgLo txaf^ lg)F{o ePsf] of]hgf a(L k|efjsf/L / lbuf] x"g] x+"bf sfo{qmdn] ljs]Gb|Ls/)fsf] l;$fGt cg"?k tNnf] lgsfoaf^ dflyNnf] lgsfo (Bottom up) sf] of]hgf th"{df tyf cg"udgsf] kl/kf^L a;fNgsf nflu gu/kflnsfdf ;xeflutfTds gu/kflnsf ljsf; of]hgf tyf cg"udg k|s[ofsf] z?jft e};s]sf] % . o; k|s[ofdf ^f]n ^f]ndf ul&t ePsf ^f]n÷j:tL ;+:yf÷;+u&g dfkm{t cf-cfkm\gf ^f]nsf of]hgf agfO{ jf*{df  k&fpg] tyf jf*{  dfkm{t gu/kflnsf uO{ gu/ ljsf; of]hgf agfpg] sfo{ x"G% . gu/kflnsfsf] cfkm\gf] cfGtl/s >f]taf^ gk"Ug] of]hgfsf] xsdf lhNnf ljsf; ;ldlt dfkm{t /fli^«o of]hgf cfof]udf ;d]t k&fOG% . cfkm\gf] ^f]nsf] ;d"lrt ljsf; ug{fsf nflu ;Dk')F{ gu/jf;Lx?nfO{ ;xeflutfTds gu/kflnsf ljsf; of]hgf tyf cg"udg k|s[ofdf ;xefuL x"gsf nflu cg"/f]w ul/G% . 

u=    gu/kflnsfnfO{ Aoj:yfkgdf ;xof]u (Management Support to        Municipality) 

gu/kflnsfsf] ;+:yfut / Aoj:yfklso Ifdtfdf ;"b[(Ls/)f u/L gu/kflnsfsf] ufp+ gu/ cGt/ ;DaGwnfO{ bl/nf] kfg{ cfjZos ;]jf tyf ;"ljwfx? l;#| Pj+ k|efjsf/L ?kdf kl/rfng ug]{ p@]Zon] gu/kflnsfsf] Ifdtf a[l$ ub{$ . 

#=     ;d"bfo kl/rfng (Community Mobilisation)  

sfo{qmdn] gu/ Pj+ u|fdL)F ahf/ s]Gb|sf] ^f]n txdf ^f]n ljsf; ;+:yfx? :yfkgf ug{ ;xof]u ul/ ;d"bfo kl/rfngåf/f ^f]n ljsf; sfo{x? ;+rfng ug{ pTk|]l/t ub{% . tL ;+:yfx?sf] ;+:yfut Ifdtf, jrt / ;Lk clea[l$ u/L ^f]n af;Lx?nfO{ ^f]n ljsf;sf nflu cfkm\gf] ;d:of cfkm} klxrfg ug]{ sfo{df pgLx?nfO{ :jfjnDaL / ;zQm agfpg sfo{df ;xof]u e}/x]sf] % .6

1=    C)f ;"ljwf (Credit Facilities) 

^f]n ljsf; ;+:yfsf pBdLx?nfO{ Aofkf/L sfo{x?df ;d'xut ?kdf Go'gtd 5 hgf ;b:ox?nfO{ clwstd 25 xhf/ ga(\g] u/L ;fdflhs lwtf]sf cfwf/df C)F k|bfg ul/G% . o;sf nflu cfkm\gf] ^f]ndf :yflkt ^f]n ljsf; ;+:yfsf] ;b:o x"g clgjfo{ &flgG% . 

2=     aLp k'+hL (Seed Grant) 

k|ToIf ?kdf Aofkfl/s nIo gePsf / gfkmf cfh{g gug]{ ;fd"bflos ;fdflhs k'jf{wf/ ljsf;df nfut ;xeflutf (Cost Sharing) sf cfwf/df aLp k+'hL nufgL ul/G% . o; ;"ljwf lngsf nflu ^f]n ljsf; ;+:yfsf] u&g clgjfo{ dflgG% . 

3=    tflnd (Training) 

Aofkfl/s Pj+ ;fd"bflos pBd Aoj;fo / k|of;x?df cfjZostf cg"?k ahf/ Aoj:yfkg, pBd ;+rfng jf ljz]if k|sf/sf cGo tflndx? ul/G% . ^f]n ljsf; ;+:yfdf cfj$ eO{ pBd ljsf;sf nflu tflnddf efu lnO{ cfkm\gf] pBdlzntf a(Fpg gu/jf;Lx?nfO{ cg"/f]w ul/G% .  

4=    k|ljlw x:tfGt/)F (Technology Transfer) 

sfo{qmd cGtu{t ;+rflnt Aofkfl/s Pj+ ;fd"bflos k|of;sf] ;kmntfsf] nflu cfjZos k|ljlw ;DalGw tflnd klg ul/G% . 

ª=    ;fem]bf/L ljsf; sfo{qmd (Public Private Partnership Programme) 

gu/kflnsf, lghL If]q, u}/ ;/sf/L ;+:yf ;xsf/L tyf ^f]n ljsf; ;+:yfx? aLr ;dGjo ul/ gu/ Pj+ u|fdL)f ahf/ s]Gb|sf] ;fdflhs, cfly{s / cGo k'jf{wf/ ljsf;sf nflu oL ;+:yfx? aLr ;fem]bf/L ljsf;df klg ;xof]u ub{% . o; sfo{af^ :yfgLo lgsfo / lghL If]q aLr cfk;L ljZjf; / sfo{ut Pstf ljsl;t e} cf}Bf]lus Pj+ Aofkfl/s ljsf;sf nflu lghL If]qnfO{ ;+nUg / kl/rfng u/fpg] jftfj/)f ;[hgf eO{ ufp+-gu/ ;DaGwsf] ;d'lrt ljsf; x"g ;Sg] % .  

r=    u|fld)f >lds ;DaGw (Rural Labour Linkage) 

ufp+ / gu/sf] ;d'lrt ;DaGw lj:tf/sf nflu u|fld)F If]qsf ljBdfg k/Dk/fut k]zfdf ;+nUg blnt ju{sf >ldsx?nfO{ gu/ Pj+ u|fld)f ahf/ If]qdf cjl:yt pBf]u / Aofkf/;+u ;DaGw lj:tf/sf nflu sfo{qmdn] plrt jftfj/)f ;[hgf ug{sf ;fy} yk ;xof]u ub{% . o;sf nflu ;fem]bf/L ljsf; ;ldltdf ;Dks{ /flv kmfObf p&fpg x"g cg"/f]w ul/G% .  

%=    dfgjLo ;+;fwg ljsf; (Human Resource Development)

ufp+ gu/ ;DaGwnfO{ dha"t kfg{ sfo{qmdn] gu/kflnsf tyf u|fld)F ahf/ s]Gb|sf kbflwsf/L, sd{rf/L, ^f]n ljsf; ;+:yfsf ;b:o tyf Aoj;flos ;+# ;+u&gx?nfO{ tflnd, cjnf]sg e|d)F tyf ljljw dfWodaf^ dfgjLo ;+;fwg ljsf;df ^]jf k"/\ofpg] sfo{ e}/x]sf] % .

gf]^ M pk/f]Qm adf]lhdsf ;a} sfdx? sfof{nodf gu/ k|d"v, pk k|d"v P+j ;DalGwt sd{rf/Lx? pkl:yt ePsf cj:yfdf dfq tf]lsPsf] ;dodf ;DkGg x"g]5 .